State Farm’s AI Overhaul Gets Low Marks From Customers
From the article
State Farm customers and agents are reportedly unhappy with the insurer’s AI facelift. Last month, The Wall Street Journal (WSJ) revealed State Farm’s plans for a company-wide artificial intelligence (AI) overhaul. The news outlet reported Wednesday (July 8) on the public response to that effort, finding many people dissatisfied. While many readers accepted AI’s entry into the insurance […] The post State Farm’s AI Overhaul Gets Low Marks From Customers appeared first on PYMNTS.com .
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