Seattle Fire Department uses AI to triage 911 medical calls without public disclosure
By
Daniel Beekman
Summary
The Seattle Fire Department has been using AI technology from the Danish company Corti to analyze 911 medical calls and help dispatchers triage patients. The AI listens to calls and prompts dispatchers to route certain patients to a nurse-staffed call center in Texas instead of dispatching ambulances. This has been happening since 2023 without public knowledge or review, raising concerns about privacy, consent, and the use of AI in emergency medical decision-making.
Source
bskySeattle Fire Department uses AI to triage 911 medical calls without public disclosureseattletimes.comKey quotes
· 3 pulledCorti's technology is prompting the dispatchers to route certain 911 patients to a nurse-staffed Texas call center, rather than send them ambulances right away.
For more than two years, a Denmark-based company's artificial intelligence technology has been listening to Seattle residents' 911 medical calls without their knowledge.
It's analyzing what patients are saying and, in some cases, nudging the dispatchers with pop-up alerts.
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