NHS app to introduce AI triage tool to direct patients to appropriate care services
By
Emily Atkinson
Summary
The NHS in England is rolling out an AI-powered triage tool integrated into the NHS app that will ask patients a series of questions and use their responses to direct them to the most appropriate healthcare service — whether that's a GP appointment, pharmacy, A&E, community service, or self-care. The tool will be tested on over 200,000 patients in the next year, with a full rollout to all users in England expected by April 2028.
Source
Twitter / XNHS app to introduce AI triage tool to direct patients to appropriate care servicesbbc.inKey quotes
· 3 pulledArtificial intelligence software will be used on the NHS app to determine which service is most appropriate for patients in England, the health service has announced.
A new triage tool will ask patients a series of questions, and will use the responses to direct them to a GP appointment, pharmacy, A&E, community service or offer self
The update will be available to all users in England by April 2028, the health service says.
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