When 58% Don’t Trust AI CX, Who Owns the Customer Journey?
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[email protected] (Ilze-Mari Gründling)
7d agoen
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DesignRushWhen 58% Don’t Trust AI CX, Who Owns the Customer Journey?designrush.comHow much of customer experience should AI control before the brand loses control of the message?Earlier this year, Adobe launched CX Enterprise, an AI agent platform built to automate...
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