Legacy CX Platforms Turn to AI-Native Acquisitions as Agent Race Heats Up

Salesforce acquires AI customer service platform Fin for $3.6 billion to strengthen enterprise agentic AI

Salesforce is acquiring AI customer service platform Fin for approximately $3.6 billion to enhance its agentic AI offerings for enterprises.

Salesforce acquires AI customer service platform Fin for $3.6 billion to strengthen enterprise agentic AI

Salesforce is acquiring AI customer service platform Fin for approximately $3.6 billion to enhance its agentic AI offerings for enterprises.

Enterprise AI Gets Specific: On-Site Search, Agentic AI in Healthcare, and CX Innovation

This article covers the latest developments in enterprise AI, marketing technology, and customer experience (CX), highlighting key conversat

Salesforce acquires AI customer service platform Fin for $3.6 billion

Salesforce has announced the acquisition of Fin (formerly Intercom), an AI customer service platform, for $3.6 billion. Fin provides AI agen

Ecommerce Platforms for AI Agents: Which Tools Support Machine Customers

The article explores how ecommerce platforms are evolving to accommodate AI agents and LLMs (large language models) that shop on behalf of h

Is Your Brand's Website Experience Being Renegotiated?

Seeking Alpha analysts debate Salesforce's future in an AI-dominated market

Seeking Alpha analysts Justin Purohit and Johnny Zhang weigh in on whether Salesforce can thrive in an AI-dominated world. The article addre