Salesforce acquires AI customer service platform Fin for $3.6 billion
By
Amanda Silberling
Summary
Salesforce has announced the acquisition of Fin (formerly Intercom), an AI customer service platform, for $3.6 billion. Fin provides AI agents that can resolve customer queries across multiple channels including live chat, WhatsApp, SMS, phone calls, and Slack. Salesforce plans to leverage Fin's team and technology to enhance Agentforce, its existing enterprise platform for building custom AI agents that automate business tasks.
Source
bskySalesforce acquires AI customer service platform Fin for $3.6 billiontechcrunch.comKey quotes
· 3 pulledSalesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion.
Formerly known as Intercom, Fin offers an AI agent that can resolve customer queries across channels, using live chat, WhatsApp, SMS, phone calls, Slack, and more.
Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.
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