Salesforce acquires AI customer service platform Fin for $3.6 billion to strengthen enterprise agentic AI
By
Samantha Subin
Summary
Salesforce is acquiring AI customer service platform Fin for approximately $3.6 billion to enhance its agentic AI offerings for enterprises. The deal, expected to close in Q4 of Salesforce's fiscal 2027 year, will complement the company's existing Agentforce platform. Fin's AI agent can resolve customer queries across multiple channels including chat, email, WhatsApp, text, phone, and Slack, powered by its proprietary Apex AI model.
Source
bskySalesforce acquires AI customer service platform Fin for $3.6 billion to strengthen enterprise agentic AIcnb.cxKey quotes
· 3 pulledSalesforce on Monday said it is buying AI customer service platform Fin for about $3.6 billion as businesses accelerate their agentic offerings for enterprises.
The deal, expected to close in the fourth quarter of the company's fiscal 2027 year, will complement its flagship Agentforce platform, offering additional ways to deploy agentic artificial intelligence, the company said in a release.
Fin's primary offering is an AI agent capable of resolving chat, email, WhatsApp, text message, phone, and Slack queries, Salesforce said.
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