Most CX Leaders Are Still Buying for the Last AI Cycle
By
Rob Wilkinson
22h agoen
Source
CX TodayMost CX Leaders Are Still Buying for the Last AI Cyclecxtoday.comA lot of the CX market is still evaluating AI at the surface layer. The conversation is often dominated by interface quality, conversational fluency, and whether the assistant feels smart enough to impress in a demo. That lens is becoming less useful by the week. The more important shift now is happening underneath the experience […]
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