The Moment Your CX Team Outgrows the Chat Window

Most CX Leaders Are Still Buying for the Last AI Cycle

The awkward gap between chatbot usage and Big Tech's agentic AI vision

The article discusses the current awkward phase in AI development where despite 95-99% of users interacting with generative AI through class

Beyond the Easy-Button: Why Onboarding Our New AI Teammate is an Operational Evolution, Not an IT Project (via Passle)

How to effectively use AI chatbots like Copilot and ChatGPT for PC troubleshooting

The article explores using AI chatbots like Copilot and ChatGPT for PC troubleshooting. The author shares personal experiences of erratic re

CX leaders warn rushed AI adoption backfired, advocate for human-centered approach

At CCW Las Vegas, CX leaders from Mercedes-Benz, ibex, and PrimeSource shared that the rushed adoption of AI in customer experience has back

CX leaders warn rushed AI adoption backfired, advocate for human-centered approach

At CCW Las Vegas, CX leaders from Mercedes-Benz, ibex, and PrimeSource shared that the rushed adoption of AI in customer experience has back

Beyond the Chat Bubble: Matching AI Interfaces to User Intent and Context

This article critiques the design industry's over-reliance on chat-based interfaces for AI interactions, arguing that conversational UIs are