The Invisible Consumer: How Washington’s New AI Bill Would Rewrite the Rules of CX

Tech departments have spent a generation polishing the digital glass. Millions of pounds have been funnelled into web portals, mobile apps, and conversational deflection channels to guide human hands through transactional funnels. This human-exclusive focus now faces an unexpected structural challenge from a legislative development in Washington that might initially appear minor but foreshadows potentially... The post The Invisible Consumer: How Washington’s New AI Bill Would Rewrite the Rules of CX appeared first on Customer Experience Magazine .