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SAP Confirms Dremio Acquisition, Powering AI Agents With Its Data Lakehouse Platform
SAP confirmed this week that it has closed its acquisition of Dremio, the data lakehouse specialist it first agreed to buy back in May. Terms weren’t disclosed, and the transaction had been sitting through regulatory review since. The logic behind it, though, was laid out candidly at the time. “Enterprise AI doesn’t stall because the... The post SAP Confirms
Vercel’s CEO Just Declared the Single AI Vendor Model Dead
Single-vendor AI contracts are falling out of favour, according to the lead of one of the infrastructure companies best placed to witness it. Guillermo Rauch, CEO of cloud platform Vercel, told TechCrunch this week that businesses have largely stopped picking one AI lab and building everything around it. This is a habit that defined much... The post Vercel’s
Copilot Now Has to Earn Its Keep, Microsoft Tells Staff, as Fresh Round of Layoffs Expected
Microsoft has told the 11,000 people working on Copilot that the product needs to “earn the right to exist.” The line comes from an internal memo written by Jacob Andreou, the Executive Vice President who took charge of Copilot in March, and reported by The Information earlier this month. The plan is to merge the... The post Copilot Now Has to Earn Its Keep,
Akixi Aims to Elevate CX Analytics with AI Call Scoring in Unified CX Suite Launch
Akixi has launched CX Suite, adding AI call scoring to a platform that already handled call analytics, recording and CRM integration. This launch positions all four in one login for the first time. The company sells only through service providers and MSPs, suggesting this update is a bet that partners can sell intelligence on top... The post Akixi Aims to El
HubSpot’s Controversial New Customer Data Sharing Deal Didn’t Survive the Week
On 1 July, HubSpot rewrote its terms of service to let customer enrichment data flow into a shared pool other customers could draw on. By 5 July, the plan was dead. Chief Product and Technology Officer Duncan Lennox confirmed the data sharing reversal in a HubSpot Community post titled “We Got This Wrong. And We... The post HubSpot’s Controversial New Custom
The Invisible Consumer: How Washington’s New AI Bill Would Rewrite the Rules of CX
Tech departments have spent a generation polishing the digital glass. Millions of pounds have been funnelled into web portals, mobile apps, and conversational deflection channels to guide human hands through transactional funnels. This human-exclusive focus now faces an unexpected structural challenge from a legislative development in Washington that might i
Conversational AI ROI: Why the Numbers Keep Lying to You
Ask ten vendors about conversational AI ROI, and you will get ten different answers, most of them suspiciously generous. Ask ten CX leaders who actually run these deployments, and the picture gets much murkier. PwC’s 2026 Global CEO Survey found that 56% of chief executives felt they had got “nothing out of” their AI investments.... The post Conversational A