Thomson Reuters Report Finds Persistent Gap Between Client Expectations and Law Firm AI Adoption
By
Stephen Embry
Summary
Thomson Reuters' 2024 Future of Professionals Report reveals a persistent gap between what in-house legal clients want from outside law firms and what they actually receive. Despite widespread discussion of AI's potential to transform the legal industry, law firms are not yet delivering the AI-powered efficiencies and innovations that clients expect. The report highlights a disconnect between firms' stated AI strategies and their day-to-day execution, with clients increasingly frustrated by the lack of tangible improvements in service delivery, cost efficiency, and technology adoption.
Source
bskyThomson Reuters Report Finds Persistent Gap Between Client Expectations and Law Firm AI Adoptionabovethelaw.comKey quotes
· 3 pulledWhile many organizations we spoke with have articulated AI strategies, they are not reflected in the day-to-day experience of their teams, and the expected improvements have not yet materialized.
In-house counsel say they want more from outside counsel but don't demand it — and that reluctance is perpetuating the status quo.
The gap between what clients want and what law firms deliver is not new, but the stakes are higher now as AI promises to reshape the competitive landscape.
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