HR AI Vendors Want Outcome Pricing. CFOs Want Refund Rights.

The Case for Outcome-Based Billing Models for AI Agents

The article discusses the concept of "outcome-billing" for AI agents, arguing that AI developers should be compensated based on the actual v

Deloitte to refund government after AI-generated report contains errors

Deloitte will provide a partial refund to the Australian federal government for a $440,000 report that contained several errors, after admit

Salesforce vs ServiceNow: One Buys Back Shares, Other Buys Companies

Salesforce acquires AI customer service platform Fin for $3.6 billion

Salesforce has announced the acquisition of Fin (formerly Intercom), an AI customer service platform, for $3.6 billion. Fin provides AI agen

Salesforce acquires AI customer support startup Fin for $3.6 billion

Salesforce has agreed to acquire AI customer support company Fin (formerly Intercom) for $3.6 billion. The deal, announced on Monday, is exp

Enterprise AI costs force CFOs to choose between tokens and human labor

Enterprise AI is proving far more expensive than anticipated, forcing CFOs at major U.S. companies to choose between investing in AI (tokens