Your Customer Experience News Roundup: HubSpot U-Turns on Data Sharing Plan and Microsoft Resets Copilot
This week in customer experience news, Microsoft simultaneously shipped new AI agents to general availability and told its 11,000 Copilot staff the product needs to justify its existence, Ofcom…
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Big CX News from HubSpot, Microsoft, OpenAI & Anthropic
From a HubSpot U-turn to the first documented case of a fully autonomous ransomware operation by AI agents, here are extracts from this week
Microsoft Releases Copilot Cowork AI Agent to General Availability with Usage-Based Pricing
Microsoft's autonomous AI agent reaches GA for Microsoft 365 Copilot users, adding usage-based pricing and plugin support.
reworked.co·17d ago
Microsoft launches Copilot Cowork globally after three-month preview
Copilot Cowork just hit general availability worldwide, and this is genuinely great news. After three months in Frontier, the agentic experi
futurework.blog·11d ago“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan
Last week, HubSpot updated its terms of service to allow enrichment data to be shared across customer accounts. The policy covered business
Launched: Microsoft 365 Copilot Adoption Hub Redesign
One of the biggest barriers to Copilot adoption is people don’t always know where to start. Today, we released the first version of our rede
Microsoft Merges Consumer and Enterprise Copilot Apps, Cuts Features to Prove AI's Value
Microsoftis merging its consumer and enterprise Copilot apps and cutting unwanted features to ‘earn the right to exist’ in the eyes of custo
thein.fo·5d ago
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