What 15 Months of AI-Answered Hotel Calls Reveal About the Front Desk
Across 15 months of real guest calls answered by HelloShift's AI voice agent, AI handled about 75% without a human and roughly 1 in 4 came after front-desk hours. Here is what hotel guests actually…
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Salesforce survey: AI agent adoption in customer service jumps to 66%, with 70% of companies seeing ROI within 60 days
Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human intervention.
zdnet.com·15d ago
TechRadar: ‘No customer or user wakes up and says, “I hope I get to talk to a chat bot or an AI agent today”‘: Survey claims brands which sound more “human” will get ahead in the AI age
via Craig Hale, TechRadar Consumers just want real, human sources Consumers are experiencing ‘bot fatigue’ after interacting with impersonal
The Bar for Voice AI Is Higher Than You Think. Here Is What We Rebuilt to Clear It
The customers who call are not a random sample of your customer base. They tried the FAQs. They sent a message. They waited, or they did not
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