Travel app Hopper agrees to $35M FTC settlement over hidden fees and deceptive design practices
By
Lauren Forristal
Summary
Travel app Hopper has agreed to a $35 million settlement with the U.S. Federal Trade Commission (FTC) over allegations that it used deceptive "dark patterns" — manipulative interface designs — to hide fees, misrepresent total costs, and pre-select optional add-ons, misleading consumers about the true price and benefits of its services.
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Key quotes
· 3 pulledThe lawsuit accused the company of misleading users by imposing hidden fees and misrepresenting the total costs of Hopper's services.
The case is another example of regulators targeting the use of 'dark patterns,' or interface designs that manipulate users into making choices they might not otherwise have made.
Hopper, the travel app known for its AI-driven flight and hotel price predictions, has agreed to a $35 million settlement following a lawsuit brought by the U.S. Federal Trade Commission (FTC).
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