First reported by BBC
Virgin Media fined £28m for preventing customers from cancelling contracts
Ofcom Fines Virgin Media £28m for Deterring Customers from Cancelling
From the article
Ofcom has fined Virgin Media £28 million after finding the company made it far too hard for customers to cancel their contracts and move to a rival. The regulator said millions of calls were likely mishandled over almost three years, delaying or stopping people from switching to a better deal. It is the largest fine... The post Ofcom Fines Virgin Media £28m for Deterring Customers from Cancelling appeared first on Customer Experience Magazine .
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