Norse Atlantic Airways Faces FTC Complaints Over Phone-Free Customer Service and Canceled Flights
By
Caroline Haskins
Summary
Norse Atlantic Airways is facing customer complaints about its tech-first, phone-free customer service model. A traveler's $940 flights were canceled, the refund page wouldn't load, emails went unanswered, and no phone support exists. Dozens of complaints have been filed with the FTC, with some customers losing thousands of dollars due to the airline's inaccessible customer service.
Source
bskyNorse Atlantic Airways Faces FTC Complaints Over Phone-Free Customer Service and Canceled Flightswired.comKey quotes
· 4 pulledThe $940 flights for my upcoming round trip to Rome had been canceled, it said, and I had 14 days to request a refund.
After Norse didn't respond to several emails, I looked for a phone number. There wasn't one.
On Reddit, I found dozens of posts about Norse's allegedly haphazard customer service.
Dozens of people have complained to the Federal Trade Commission about Norse Atlantic Airways' tech-first customer service operation. Some said they lost thousands of dollars.
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