Repairing a Pixel 9 Pro Screen at a Google Store: Easy Fix, But Watch the Trade-In Catch
By
Rob Pegoraro
Summary
The author recounts how a pink vertical line appeared on his Pixel 9 Pro's screen, and his experience getting it repaired at Google's physical store in Washington, DC. While the repair was straightforward and free under warranty, the process required a factory reset and left the phone with a different serial number, complicating trade-in eligibility. The piece highlights the scarcity of Google's physical stores (only 10 in the US) and offers practical advice for anyone considering in-person Pixel repairs.
Source
Key quotes
· 3 pulledA visit to one of Google's physical stores left my Pixel 9 Pro with a changed set of features: losing the ability to be distinguished in the dark from another Pixel 9 after gaining a new screen.
I was anxious to make that trade. Six days before this visit, the Android phone that I'd bought in December 2024
Google only has 10 stores in the US, but the DC location came in clutch when my Pixel screen suddenly started showing a pink vertical line.
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