Banking Mohtasib disposes of 36,280 complaints in 2025

ISLAMABAD: The Banking Mohtasib Pakistan disposed of 36,280 complaints in 2025 despite carrying forward 13,793 pending complaints and receiving 35,130 fresh complaints during the year, reducing its overall case backlog by 8 percent. Banking Mohtasib Pakistan Sirajuddin Aziz shared these details during a meeting with Chief Justice of Pakistan Yahya Afridi at the Supreme Court in Islamabad on Tuesday. He further informed the CJP that the institution also provided relief amounting to Rs 1.87 billion to banking customers, with the entire complaint redressal mechanism remaining free of cost for complainants. The Chief Justice applauded the efforts of the Banking Mohtasib in swiftly disposing of a substantial number of cases and providing significant relief to banking customers. They also discussed the matters relating to the strengthening of banking dispute resolution and ongoing reform initiatives in the banking sector. The interaction followed the recent high-level consultation convened by the Chief Justice, in his capacity as Chairman of the Law and Justice Commission of Pakistan (LJCP), to identify legislative and procedural reforms aimed at improving the efficiency of banking litigation and promoting Alternative Dispute Resolution (ADR) mechanisms. Sirajuddin Aziz reaffirmed the Banking Mohtasib’s commitment to supporting measures aimed at improving banking dispute resolution through enhanced institutional cooperation and exchange of best practices. The meeting concluded with a shared commitment to promoting efficient, transparent, and citizen-centric mechanisms for the resolution of banking disputes and to strengthening institutional collaboration in support of broader justice sector reforms. Meanwhile, CJP Yahya Afridi met with United Nations Resident Coordinator in Pakistan Mohammed Yahya, who called on him at the Supreme Court. The meeting underscored the enduring partnership between the Supreme Court of Pakistan and the United Nations in advancing judicial reform, strengthening the rule of law, and promoting equitable access to justice. The Chief Justice appreciated Yahya’s constructive engagement with Pakistan’s justice sector and acknowledged the United Nations’ continued support for initiatives aimed at strengthening access to justice, institutional capacity, and the rule of law. He commended the spirit of partnership that has characterized the collaboration between the United Nations and the judiciary during Yahya’s tenure. The meeting provided an opportunity to reflect on the progress achieved through joint engagement in areas of mutual interest, including judicial reform, gender-responsive justice, legal empowerment, and institutional capacity building. Both sides reaffirmed the importance of sustained cooperation in advancing a people-centred, inclusive, and responsive justice system aligned with the Sustainable Development Goals. The Chief Justice also briefed the Resident Coordinator on the judiciary’s ongoing reform agenda focused on improving accessibility, efficiency, transparency, and public confidence in the administration of justice through technology-driven innovation, institutional strengthening, and enhanced service delivery. Expressing his gratitude for the warm cooperation extended during his tenure, Mohammed Yahya appreciated the commitment of the leadership of the judiciary to advancing meaningful reforms. He acknowledged the significant progress being made to improve justice delivery and reiterated the United Nations continued support for Pakistan’s efforts to strengthen the rule of law and access to justice. Copyright Business Recorder, 2026