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Genesys Acquires Pinkfish to Bring 25,000 MCP Tool Integrations to Contact Center AI
The deal adds agentic workflow automation and enterprise system connectivity to Genesys Cloud, with capabilities expected to reach customers by end of July. Continue reading...
Siteimprove Embeds Accessibility Agent in Claude, Figma & VS Code
A new MCP server pushes compliance checks upstream into the AI tools where designers, developers and marketers now build digital experiences. Continue reading...
HubSpot Acquires Warmly to Boost AI Agents
The CRM giant adds person-level intent data and AI go-to-market agents as it deepens its agentic platform push. Continue reading...
250 Years of American Customer Experience: Who Are the Best CX Companies Then and Now?
AI picked the customer experience winners of the 1770s. Human leaders picked today's. Who's your top US company for CX? Continue reading...
Microsoft Launches Service Agent in 365 Copilot
The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface. Continue reading...
Kontent.ai Connects Aiko AI Agent to Enterprise Apps
New zero-code connectors let the AI agent pull context and coordinate work across Asana, Atlassian, Notion and Peec AI. Continue reading...