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First Fully Autonomous AI Ransomware Campaign Raises the Stakes for Enterprise Cybersecurity
Cybersecurity researchers have identified the first documented case of a fully autonomous ransomware operation by AI agents, marking what could become a significant turning point for enterprise cyber resilience. According to cloud cybersecurity firm Sysdig’s Threat Research Team (TRT), an AI-powered threat actor it has named JADEPUFFER conducted an end-to-en
Agentic Payments Are Here. SequenceShift’s Paytext Keeps the Conversation Human and the Payment Compliant
Contact centers are actively deploying artificial intelligence in routing, summarization, agent assist and real-time transcription, but one step in the customer journey has remained stubbornly difficult to modernize: the payment. For many organizations, taking a payment still means a channel switch, a script change, or a transfer, which interrupts the flow a
Legacy CX Platforms Turn to AI-Native Acquisitions as Agent Race Heats Up
Are established customer service platforms running out of time to build truly AI-native customer experiences from within? In this CX Today interview, Nicole Willing speaks with John Kim, Co-Founder and CEO of Delight.ai, about Salesforce’s acquisition of Fin and what it reveals about the next phase of competition in customer service AI. The deal is […]
Forget the Model Wars. Vendors Are Now Competing on Enterprise AI Deployment
Technology vendors are investing heavily in forward deployed engineering (FDE) teams, as providers compete to help enterprises challenged with delivering measurable outcomes from their AI implementations. Amazon recently announced a $1BN investment to create a dedicated Amazon Web Services (AWS) Forward Deployed Engineering organization, while Microsoft has