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Behind the disconnect: how CX leaders view AI projects and results
CX leaders are calling their AI projects a success, but many are hitting roadblocks. What’s the disconnect?
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CX Dive - Latest News2d agoLoyalty programs are powerful drivers of repeat visits amid economic uncertainty
More than half of shoppers say they are more likely to sign up for a program during economic uncertainty, LoyaltyLion found.
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CX Dive - Latest News19h agoAs AI’s role expands, the customer service labor market contracts
Job postings for customer service in the U.S. have dropped about 10% below pre-pandemic levels, according to Indeed Hiring Lab data.
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CX Dive - Latest News9h ago