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What customer service loses when it fails on accessibility for deaf customers
Deaf and hard of hearing shoppers represent $175 billion in discretionary spending. However, the customer service experience has failed to evolve to meet their needs.
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CX Dive - Latest News2d agoHow CX leaders are managing their workforces in an AI era
“If you're saying, ‘I'll just throw AI and humans in there together, it's all going to be fine,’ I think you're looking at it the wrong way,” Talkdesk CMO Neville Letzerich said.
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CX Dive - Latest News1d agoHome Depot adds 7-Eleven, Jimmy John’s as pro loyalty partners
Every quarter the retailer will refresh its pro loyalty partnership offers, which span four lifestyle and business categories.
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CX Dive - Latest News1d ago