Yorkshire Water faces one-star downgrade after pollution spikes and customer satisfaction declines

Yorkshire Water is facing a downgrade to a one-star rating by the Environment Agency following a year of major failures, including a sharp rise in pollution incidents (from 151 to 260), missed environmental projects, and declining customer satisfaction. The company raised customer bills by 30% in April 2025, while its CEO Nicola Shaw received a £660,000 additional payment from the parent company. Yorkshire Water acknowledged the past year had been "extremely challenging."