Why the vendor behind your AI agent matters as much as the agent itself
From the article
The race to deploy AI agents in customer service is moving fast, and so is the market of vendors offering to help you do it. There's genuine innovation happening across the board. But as AI agents move from pilots into production, the question that separates successful deployments from expensive lessons is less about the technology itself and more about the foundation it's built on: who is actually behind the platform?
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