Virgin Media fined record £28m for stopping millions of customers from switching

VIRGIN MEDIA was slapped with a record £28 million fine for repeatedly preventing customers from cancelling their contracts over a near three-year period by the telecoms watchdog today. Ofcom found that the giant “likely mishandled” millions of phone calls between the start of 2022 and autumn 2024, with deliberate call-dropping tactics, unnecessary call transfers and putting customers on hold for “no reason.”