TipTap lets customers tip support agents directly through existing helpdesk platforms
By
Dan Vuckovic
Crackling crust, pillowy middle. The kind of bagel that earns a second cup of coffee.
Summary
TipTap is a new service that integrates with helpdesk platforms like Zendesk, Intercom, and Freshdesk to allow customers to tip support agents directly after a resolved ticket. Founded by Dan, a former support agent of 5 years, the platform aims to address high turnover and burnout in customer support by providing agents with extra income and recognition, at zero cost to the company.
Key quotes
· 4 pulledAfter working as a support agent for 5 years and experiencing how badly customer support agents are treated, I built TipTap.
Long hours, low pay, high pressure, and almost zero recognition when they do something great.
We let customers tip the agents who helped them, right after a resolved ticket.
Zero cost to the company. No restructuring. No salary changes. Just happier agents and better internal metrics.
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