American Express innovation exec shares 4 strategies for succeeding with agentic AI
By
Mark Samuels
A baker's-dozen of insight crammed into one ring.
Summary
Luke Gebb, head of global innovation at American Express, shares four key strategies for successful innovation in the age of agentic AI. The article emphasizes that adapting to rapid change—driven by AI-enabled digital transformation—is the defining characteristic of modern business. Gebb outlines approaches for professionals to stay ahead, drawing from his entrepreneurial experience at Amex, focusing on how great AI innovators are navigating the evolving landscape.
Key quotes
· 3 pulledIf there's one characteristic above all others that defines modern business operations, it's change.
Whether due to macroeconomic conditions, geopolitical challenges, or -- and perhaps most importantly of all -- rapid AI-enabled digital transformation, professionals who want to succeed in this fast-changing environment will need to adapt, and quickly.
One person who's made a career of successfully embracing change is Luke Gebb, head of global innovation at American Express.
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