The Service Metrics Trap: Why Chasing Utilization Is Costing You the Customer
Caterpillar, Hilti and Kaeser escaped the utilization trap. Most industrial and professional services firms are still stuck in it. Continue reading...
Read the full articleYou might also wanna read
Critique of SaaS Industry: How Customer Lock-In Has Replaced User-Centric Design
But that’s not quite the way it worked out, is it?
unworkableideas.com·8mo ago
5 Lessons From Metrics That Fooled Early-Stage Startups
The untold truth about startup metrics and why real traction looks boring on paper.
The 55-Thread Problem
I came across a quote recently that's been hard to shake. It came from a user research study — a survey of IT leaders talking about what fru
Why You Should Stop Buying SaaS and Start Building It
LLMs have collapsed the cost of custom internal tools. Here's the startup distribution problem I've watched kill companies — and how I vibe-
The Efficiency Trap: How to Build a Lasting Cost Advantage with AI (via Passle)
From Pilots to Profits: Scaling AI Through Operating Model Reinvention by @Timothy_Hughes buff.ly/Slmbea0 @DLAIgnite #SocialSelling #Digital
Turning Customer Insights into Action: The Next Frontier for Subscription Giants
Subscription businesses have mastered customer behavior analysis but now face the challenge of scaling actionable insights. This article exp
Comments
Sign in to join the conversation.
No comments yet. Be the first.