The Role and Challenges of Incident Commanders in Organizational Crisis Management

Summary

The article discusses the role of an Incident Commander or Incident Manager in organizational crisis situations, explaining that it's typically not a dedicated job but a role taken on during emergencies. It emphasizes that the incident commander serves as the central point of contact and source of truth during incidents, requiring regular updates to stay informed. The article contrasts how this role can feel either like a light-touch experience or an overwhelming burden depending on the commander's experience level.