Why True Innovation Comes from Frontline Workers, Not Elite R&D Labs

Summary

This article argues that true innovation often comes not from elite R&D labs and executive suites, but from frontline employees who develop creative workarounds and solutions in their daily work. It calls on organizations to identify, nurture, and protect these unconventional problem-solvers — the customer service reps, floor managers, and other hidden innovators — rather than overlooking them in favor of top-down innovation initiatives.

Source

bskyWhy True Innovation Comes from Frontline Workers, Not Elite R&D Labsbradenkelley.com