Continuity Infrastructure: The Emerging Enterprise AI Layer for Structural Gaps
This article introduces the concept of "continuity infrastructure" as an emerging architectural layer in enterprise AI systems. It argues that enterprises lack a formal way to model continuity across customer journeys, business processes, and data flows, creating a structural hole that new AI systems are beginning to fill. The piece positions this as distinct from existing paradigms like workflow automation, orchestration, RAG, or agents — instead framing it as a necessary structural response to a fundamental gap in enterprise architecture.
Key quotes
Enterprises are quietly generating a new class of AI systems — not because vendors discovered a breakthrough, but because the architecture forces it.
This is not workflow automation. Not orchestration. Not RAG. Not agents.
It is a structural response to a structural hole.
Every enterprise claims to care about 'the customer journey,' but none of them represent it as a real object.
From the article
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