The DSA's Article 21: How the EU's Out-of-Court Dispute Mechanism Is Reshaping Platform Accountability
By
Thomas Hughes
Summary
The article explains how Article 21 of the EU's Digital Services Act (DSA) establishes an out-of-court dispute settlement (ODS) mechanism that allows individuals and entities to challenge content moderation decisions made by social media platforms. Thomas Hughes, CEO of Appeals Centre Europe, describes this provision as a "sleeping giant" that is now gaining traction, offering users a new, independent avenue to contest platform decisions beyond the platforms' own internal appeals systems. The piece highlights the revolutionary nature of this mechanism, its requirements for impartiality and independence, and its potential to reshape accountability in digital platform governance.
Source
bskyThe DSA's Article 21: How the EU's Out-of-Court Dispute Mechanism Is Reshaping Platform Accountabilitybuff.lyKey quotes
· 3 pulledBut hidden within the DSA's 60,000-plus words was a sleeping giant with enormous potential.
Article 21 gave individuals and entities the right to seek independent review of decisions by social media platforms by an out-of-court dispute settlement body.
Out-of-court settlement (ODS) bodies had to be 'impartial and independent'
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