A decade of observations on how technology reshaped trust between people and institutions

The article reflects on a decade of observations about trust in the digital age. The author recalls giving a TEDx talk in 2015 about how technology was quietly reshaping the social contract between people and institutions—a topic that was largely overlooked at the time when open data dominated tech conversations. The piece explores how trust relationships have evolved over ten years, examining whether these changes were intentional or accidental outcomes of technological design.