Technical Critique of Zendesk's Email Infrastructure and Deliverability Practices
By
Philpax
Fresh out the oven, still warm. Top of the tray.
Summary
A technical professional shares their experience with Zendesk's email infrastructure, criticizing the company's naive approach to email sending despite being dependent on email services. The author compares Zendesk's practices unfavorably to their own company's implementation of best practices for email deliverability, including separating different email types (transactional, marketing, support) and implementing proper deliverability measures. The critique focuses on Zendesk's technical shortcomings in email infrastructure and deliverability practices.
Key quotes
· 4 pulledFor a company utterly dependent on email, Zendesk came across to me as very naive about email sending.
The comparison to Zendesk's approach was astounding.
Assuming you don't want to use a Zendesk address (we didn't, customers thought it was dodgy)
The overhaul involved separating out our different types (transactional, marketing, support, etc), and then implementing best practices on deliverability for each of them.
You might also wanna read
Why Self-Hosting Email Is Problematic: A Startup's Experience with Email Deliverability Issues
The author shares their experience with using a professional transactional email service (TEM) for their startup, contrasting it with the co
coinerella.com·3mo ago
The Fundamental Flaws in AI Video Tools: Why They Prioritize Engagement Over User Success
The author shares their six-month experience testing numerous AI video tools (OpenArt, Higgsfield, AutoShorts, etc.) and finds them all fund
openslop.ai·3mo ago
Satya Nadella dismantles Microsoft's decades-old senior leadership team structure
Satya Nadella has quietly dismantled Microsoft's decades-old Senior Leadership Team (SLT) structure. The SLT, which consisted of powerful ex
thenextweb.com·49m ago
Nvidia selects Unitree's humanoid robot for first publicly available robotics system; Chinese startup eyes IPO
Nvidia has selected Chinese startup Unitree as the robotics platform for its first publicly available humanoid robotics system. The system c
cnbc.com·49m ago
LG Electronics stock quadruples in 2024 after Nvidia physical AI meeting announcement and new car display tech
LG Electronics shares have quadrupled this year, driven by two key catalysts: the unveiling of Android Automotive-based car display technolo
thenextweb.com·49m ago
TechForce Robotics Deploys LIM-E Lab Robot at Oncotelic Therapeutics, Entering Pharmaceutical Automation Market
TechForce Robotics (formerly Nightfood Holdings) has entered the pharmaceutical automation market with its first deployment of the LIM-E aut
financialpost.com·57m ago