USC Study: AI Therapists Show Strong Communication Skills but Raise Safety Concerns
A USC Viterbi School of Engineering study found that AI large language models (LLMs) show strong performance in general mental health communication, empathy, and specificity. However, the researchers flagged significant safety concerns, as the LLMs provided varying levels of unauthorized or potentially harmful responses in critical situations where professional judgment is essential.
Key quotes
The new USC study suggests that all the large language models (LLMs) they tested showed 'strong performance in general communication, receiving high ratings for overall quality, empathy and specificity from the mental health professionals who evaluated the responses.'
However, the LLMs tested by the USC researchers were flagged for 'providing varying levels of unautho
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