UK regulator fines StubHub £900,000 for hidden ticket fees, orders refunds to 50,000+ customers

Mark Sweney

15d ago· 3 min readenNews

Summary

The UK Competition and Markets Authority (CMA) has fined StubHub UK nearly £900,000 for engaging in "drip pricing" — the illegal practice of hiding full ticket prices until the end of the booking process. The online ticket reseller must also issue refunds exceeding £590,000 to more than 50,000 affected customers. The CMA's investigation, which began last year, also targets rival reseller Viagogo UK, which remains under investigation.

Source

bskyUK regulator fines StubHub £900,000 for hidden ticket fees, orders refunds to 50,000+ customerstheguardian.com

Key quotes

· 3 pulled

The online ticket reseller StubHub UK has been fined almost £900,000 and ordered to make payments to more than 50,000 fans for not showing the full price of tickets at the time of booking, an illegal practice known as 'drip pricing'.

The Competition and Markets Authority (CMA) said the average refund for the 51,350 customers it identified who had a 'hidden fee' added at the end

The UK competition watchdog, which launched an investigation into the sales practices of eight companies including rival reseller Viagogo UK last year, said that StubHub must issue refunds exceeding £590,000 to customers.

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Reseller is also ordered to refund more than 50,000 fans, as its rival Viagogo remains under investigation

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