Small business owner criticizes Stripe for inadequate protection against friendly fraud
By
gingerlime
Kettled twice. Extra chewy, extra trustworthy.
Summary
A small business owner describes a frustrating experience with "friendly fraud" on Stripe, where a customer purchased cigar glue twice, received both shipments (with proof of delivery), but then filed a dispute with their bank claiming non-receipt. The author argues that Stripe, despite having extensive data and signals, fails to adequately protect merchants from this type of fraud where customers abuse chargeback systems.
Key quotes
· 3 pulledFriendly fraud is the laundered name for something that the payment system is not really able to prevent.
Even though I'm pretty sure they can do way better. Particularly big and sophisticated payment providers like Stripe, with a mountain of signals.
The first order was shipped with DHL and delivered, with proof of delivery. The customer didn't contact to request a refund or a re-delivery, but I saw a dispute filed, so I reached out to them.
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