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Stop Calling It a Chatbot: Rewriting the Rules of Virtual Agent AI

By

Rhys Fisher

5h agoen
technologybusinessconversational ai

Source

CX TodayStop Calling It a Chatbot: Rewriting the Rules of Virtual Agent AIcxtoday.com
Snippet from the RSS feed
Host Rhys Fisher, Associate Editor at CX Today, sits down with Tom Azernour, AI Product Manager at Diabolocom, to unpack why the virtual agent category is long overdue for a rethink. As contact centers move beyond legacy voice bots into the agentic era, Tom explains what “orchestration-first” AI actually means in practice and why the […]

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