Small African Software Company Loses Apple Developer Account After Rogue Employee Uploads Malicious App

We are a small software company in Africa. For over two years, we've built and maintained an app. It has become a vital economic engine for our local community, employing a whole fleet of delivery agents and serving as a lifeline for local stores and restaurants

The employee in question was a junior developer who had been with us for about 6 months. He had access to our Apple Developer account credentials as part of his role

We've tried everything: contacting Apple support, filing appeals, explaining the situation in detail. All we get are automated responses and rejections

Our entire business is built around this app. Without it, we can't operate. We're facing the collapse of our company and the livelihoods of dozens of people who depend on us