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SM Hi-Plus Adopts AI-Based Contact Center, Cuts Operating Costs 15%

14h agoen

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Seoul Economic DailySM Hi-Plus Adopts AI-Based Contact Center, Cuts Operating Costs 15%sedaily.com
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SM Hi-Plus has launched an Amazon Connect-based "AI Call Bot" contact center that handles customer inquiries 24/7, cutting operating costs by more than 15 percent and boosting daily responses by 250 percent.

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