Why Patients Still Want to Talk to a Human, Not a Bot, in Healthcare
By
David Burda
Summary
David Burda reflects on his Uncle Joe's daily calls to time and weather numbers as a poignant example of patients' desire for human connection in healthcare. The article argues that despite technological advances in healthcare, patients consistently want to speak to a real person rather than automated systems. Burda uses this personal story to critique the over-automation of healthcare interactions and advocate for maintaining human touch in patient care.
Source
bskyWhy Patients Still Want to Talk to a Human, Not a Bot, in Healthcare4sighthealth.comKey quotes
· 3 pulledMy Uncle Joe died in 1993 at the age of 70. The last few years of his life, he lived alone in a mobile home in Sturgeon Bay, Wisconsin.
After he passed away, his kids — my first cousins — were going through his bills only to find that he was calling the same two phone numbers every day. One turned out to be the number for the time. The other was the number for the weather.
Patients are telling us what they want, says 4sight Health's David Burda, and what they're telling us they want to talk to a human and not an automated bot.
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