Pope Leo XIV hung up on by bank customer service after being told he was deceased
By
Melina Khan
Plain bagel done well. Pleasantly substantive.
Summary
Pope Leo XIV (born Robert Prevost) had a frustrating customer service experience when he called his bank in Chicago to change his phone number and address two months into his papacy. According to his longtime friend Rev. Tom McCarthy, speaking at an April 29 event in Illinois, the pope answered security questions but was told by the representative that the account showed he was deceased — before being hung up on. The anecdote highlights that even the pope is not immune to poor customer service.
Key quotes
· 2 pulledDealing with customer service can be a cross to bear, even for the pope.
Oh, I'm sorry, sir. It says here you...
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