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How Insurers Use Copay Accumulator Programs to Undermine Drug Assistance for Patients

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UPMC returned to profitability in fiscal year 2024-2025 with a profit of over $380 million, reversing two years of historically large losses

How Front-Desk Friction Drives Patient Churn Despite High Clinical Satisfaction

A primary-care patient rated her physician highly but left the practice due to poor front-desk experiences — specifically, long phone wait t