Findustry AI founder launches AI tool to automate merchant chargeback management
By
Lynne Marek
Summary
Findustry AI founder and CEO Jonathan Razi is launching a new AI-powered tool to help merchants automate the management of credit card chargebacks. Chargebacks have become a growing problem for merchants, particularly due to "friendly fraud" where customers dispute legitimate charges while keeping the goods or services. Razi, a longtime payments professional and former CEO of CardX, developed the idea in 2024 to address this costly and time-consuming issue for businesses.
Source
bskyFindustry AI founder launches AI tool to automate merchant chargeback managementpaymentsdive.comKey quotes
· 3 pulledFindustry AI founder Jonathan Razi has a new idea for merchants that he says will help them automate management of nettlesome card chargebacks.
Chargebacks have become a headache for merchants with customers increasingly trying to get their money back for purchases, including in cases of 'friendly fraud' where they keep goods and services they receive, but dispute the charges.
As a longtime payments professional, Razi, who is also CEO of Findustry AI, had an idea in 2024 to help merchants better manage chargebacks.
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