Most CX leaders see little AI impact, despite spend
Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.
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thestar.com·15d ago
AI Isn't the major shift, It's How You Use It
Future success hinges not on AI access, but on mastering its responsible and scalable use. Those who adapt operationally will lead.
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