Microsoft Just Put Agentic AI Inside Every Sales and Service Conversation
By
Alex Cole
2h agoen
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CX TodayMicrosoft Just Put Agentic AI Inside Every Sales and Service Conversationcxtoday.comMicrosoft has announced a wave of agentic capabilities across Microsoft 365 Copilot and Dynamics 365 The release includes the general availability of Sales Agent and Service Agent – two AI agents designed to operate inside the tools sales and service teams already use, rather than requiring parallel systems or new workflows. The announcement, published on […]
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