McDonald's tests AI-powered Archy drive-thru ordering system in Chicago
By
Stephanie Weaver
Fresh out the oven, still warm. Top of the tray.
Summary
McDonald's is testing an AI-powered drive-thru ordering system called "Archy," powered by ArchIQ technology, at five locations in the Chicago area. The system is part of the fast-food chain's test-and-learn approach to innovation, evaluating whether AI can improve drive-thru efficiency and customer experience.
Key quotes
· 3 pulledMcDonald's customers may soon be giving their orders to a robot.
McDonald's is continuing to evaluate technologies that can improve...
The AI service is being tested at five McDonald's restaurants in the Chicago area and is part of its test-and-learn approach to innovation.
You might also wanna read
Fast-food chains expand AI chatbot ordering beyond the drive-thru
McDonald's pioneered AI chatbot ordering at drive-thrus in 2021 after acquiring voice-tech startup Apprente, starting with 10 Chicago locati
The Verge·24d ago
Taco Bell's AI Drive-Thru Ordering System Struggles with Complex Customer Requests Across 500+ Locations
Taco Bell deployed voice AI ordering systems across 500+ drive-through locations, only to discover the technology struggles with the complex
aidarwinawards.org·9mo ago
Dairy Queen Deploying AI Chatbots in Drive-Thrus Nationwide
Dairy Queen is implementing AI-powered chatbots in drive-thrus across dozens of locations in the US and Canada, following a successful test
The Verge·1mo ago
Taco Bell reconsiders AI drive-through technology after ordering errors
Taco Bell is reassessing its use of AI voice technology for drive-through orders after experiencing significant challenges and errors, inclu
bbc.com·9mo ago
Taco Bell Re-evaluates AI Drive-Thru Implementation Due to Technical Glitches and Customer Trolling
Taco Bell is re-evaluating its AI drive-thru voice assistant deployment after encountering significant issues including customer frustration
The Verge·9mo ago
Uber Eats Introduces AI Cart Assistant for Grocery Shopping
Uber Eats has launched an AI-powered Cart Assistant feature that helps users with grocery shopping through text prompts or image uploads. Us
The Verge·3mo ago