Dairy Queen Deploying AI Chatbots in Drive-Thrus Nationwide
By
Emma Roth
Solid neighbourhood-bakery energy. Trustworthy and warm.
Summary
Dairy Queen is implementing AI-powered chatbots in drive-thrus across dozens of locations in the US and Canada, following a successful test last year. The technology, developed by Presto, aims to speed up service and increase order sizes by encouraging customers to add more items. Presto already provides similar AI drive-thru solutions for other fast food chains including Carl's Jr., Hardee's, Taco John's, and Fazoli's.
Key quotes
· 3 pulledDairy Queen is becoming the latest fast food chain to get in on AI, as it's bringing a chatbot to dozens of its drive-thrus across the US and Canada.
It aims to help speed up drive-thru service and 'encourage customers to add more food to their orders,' according to The Wall Street Journal.
Following a test last year, Dairy Queen is widely launching the tech built by Presto, an AI company that already works with chains like Carl's Jr., Hardee's, Taco John's, and Fazoli's.
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